Refund Policy

ATLAUA stands behind every bottle. If your order does not meet your expectations, we are here to make it right.

30 Day Satisfaction Window

You may request a refund within 30 days of delivery. To be eligible, the product must be unopened and in its original packaging. Opened bottles are reviewed case by case; we believe recovery is sacred and so is your trust.

How to Request a Refund

Email with:orders@atlaualabs.com

• Order number (format ATL10001)
• Reason for the refund
• Photo of the product if damaged or defective on arrival

We respond within 24 hours on business days. Once approved, you will receive a prepaid return label.

Refund Processing

Once we receive and inspect the returned item, your refund is processed to the original payment method within 5 to 10 business days. You will receive an automated email when the refund is initiated.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will replace it at no cost or issue a full refund, including original shipping. Photos are required for damaged claims.

Memberships and Subscriptions

Bronze and Silver memberships can be canceled at any time from your account dashboard. Cancellations take effect at the end of the current billing period. We do not prorate partial months. Membership fees are non refundable once charged.

Non Refundable Items

• Gift cards
• Discounted or final sale items marked as such
• Membership fees beyond the cancellation date

Questions

Reach out anytime at orders@atlaualabs.com. See also our Terms of Service and Shipping Policy.